Privacy Policy
Introduction
Welcome to Palantra Pvt. Ltd. We are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, communicate with us, or use our products and services.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect and process the following types of information:
- Contact Information: This includes your name, email address, phone number, company name, and any other information you voluntarily provide through our contact forms, enquiries, or business communications.
- Usage Information: We may automatically collect technical information such as your IP address, browser type, device information, operating system, pages visited, referral source, and website usage statistics. This information helps us improve our website performance and user experience.
- Project Information: During the course of delivering our services, we may process information related to your projects, including business requirements, design files, technical documentation, source code, uploaded files, APIs, and other project-related materials.
How We Use Your Information
We use your information for the following purposes:
- Providing Services: To deliver our software development, design, consulting, hosting, maintenance, and support services, respond to enquiries, and manage client projects.
- Improving Our Services: To analyse website usage, enhance user experience, improve website performance, and develop new products and features.
- Communication: To respond to your enquiries, provide project updates, send important service-related notifications, and, where permitted, share company news or promotional information. You may opt out of marketing communications at any time.
- Legal Compliance: To comply with applicable laws, regulations, contractual obligations, and lawful requests from government authorities.
Data Security
We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. While we strive to maintain the highest level of security, no method of data transmission or electronic storage is completely secure, and we cannot guarantee absolute protection of your information.
Sharing Your Information
We do not sell, rent, or trade your personal information.
However, we may share your information with trusted third parties in the following situations:
- Service Providers: We may share information with trusted vendors and technology partners who assist us in providing our services, including hosting providers, cloud infrastructure providers, payment processors, analytics services, and communication platforms.
- Legal Requirements: We may disclose information where required by law, regulation, legal process, or governmental request, or when necessary to protect our rights, property, clients, or the public.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or services. Any updates will be published on this page with the revised effective date. We encourage you to review this policy regularly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
Palantra Pvt. Ltd.
Email: info@palantra.com